eCommerce-Driven Customer Support
Helping merchants from:
At ChatSolv, we understand the unique challenges of the eCommerce industry. Whether you're a growing startup or an established business, our dedicated and shared agents are here to provide tailored customer support solutions.
£1500/mo
Tailored Support
Solutions for eCommerce
Here at ChatSolv, we recognize that one size does not fit all. Our range of customer support services is designed to cater to the unique needs of your eCommerce business, offering flexibility and excellence in every interaction.
Unlock efficiency and cost-effectiveness with our Shared Agent model. Tailored for businesses seeking scalable solutions and industry-specialized support.
Scalable Support
- Access a shared pool of skilled agents familiar with eCommerce intricacies.
- Easily scale your support team based on demand, optimizing resource utilization.
Cost-Effective Solutions
- Maximize cost efficiency for high-quality, budget-friendly support.
- Intelligently share resources, ideal for growing businesses.
Experience exclusivity and customization with our Dedicated Agent model. Perfect for businesses desiring a personalized and brand-aligned support experience.
Exclusive Support
- Benefit from a dedicated team committed to understanding your business deeply.
- Tailor support strategies to align with your brand, values, and unique customer needs, offering enhanced flexibility and control.
Tailored Solutions
- Customize support to reflect your brand and customer-centric approach.
- Craft personalized responses, enhancing brand loyalty.
- Ideal for businesses prioritizing a tailored customer support experience.
Elevate Customer Support
Across Diverse Channels
Explore Seamless Integration with ChatSolv: From Marketplace Platforms to Webstores, Ecommerce Software, and Helpdesk Systems, We've Got Your Channels Covered for a Unified and Efficient Customer Service Experience.
Webstore Inquiries Management
ChatSolv also specialises in handling buyer inquiries from webstores, including Shopify, Magento, WooCommerce, and others. Our team ensures prompt and effective responses, contributing to a positive customer experience on your webstore platforms.
Marketplace Communication
ChatSolv extends its expertise to marketplace platforms such as eBay, Amazon, Etsy, and others. Directly addressing buyers' inquiries on these marketplaces, we ensure a swift and effective customer support experience, enhancing your brand's reputation and customer satisfaction.
Omnichannel Communication
ChatSolv prides itself on its expertise in providing comprehensive multi-channel customer support. Whether it's handling the formality of emails, addressing the immediate needs of live chat, or engaging with customers on social platforms like Facebook, Instagram, and WhatsApp – we excel in every aspect. Elevate your customer support experience effortlessly across various channels including email, live chat, and popular social media platforms with ChatSolv's integrated solutions.
Helpdesk Integration
Integrate ChatSolv's support services seamlessly into your existing helpdesk systems for a unified customer service approach. Benefit from efficient ticket management, streamlining issue resolution and enhancing customer satisfaction. Compatible with platforms like Replyco, Zendesk, eDesk, and others.
External Software Integration
Seamlessly integrate ChatSolv's support services into your external software workflow. Our experts handle inquiries related to order processing, status, and coordination with precision. We work with leading platforms like Linnworks, ShipStation, ChannelAdvisor, and more. Streamline your operations and elevate customer support with our seamless integration.
Feeling uncertain
about outsourcing?
Understanding the detailed cost breakdown of maintaining an in-house customer support team is crucial for making informed decisions. Here's a comprehensive breakdown of the typical monthly expenses associated with an in-house customer support agent in the UK.
Expense Item
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Talent Acquisition
Navigating the talent pool in-house is like finding a needle in a haystack. ChatSolv dives in for you, handing you the needle of excellence effortlessly.
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Salary
In-house salaries: the disappearing act that leaves your budget gasping. ChatSolv turns high costs into magic savings, ensuring exceptional support without the financial vanishing act.
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Benefits & Perks
In-house benefit balancing feels like walking a tax tightrope and juggling health insurance hoops. ChatSolv takes the circus out of your HR, ensuring tax acrobatics and insurance juggling act are replaced with seamless support, pension contributions, and other delightful perks.
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Workspace
Managing in-house office expenses is a maze of hidden costs - rent, utilities, internet, and more. ChatSolv turns this maze into a clear path, saving you from the financial twists and turns.
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Equipment
In-house equipment management is like herding cats - laptops roam free, and chaos ensues. ChatSolv corrals these tools efficiently, ensuring your team is armed and ready without the equipment circus.
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Quality Assurance
Ensuring in-house services are tailored to your business needs feels like tightrope walking without a net. ChatSolv provides a safety net of quality assurance, monitoring and adapting services with precision to meet your business's unique demands.
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Supervision
Being the supervisor in-house often feels like a one-person band. Outsource to ChatSolv, and we'll conduct a symphony of support that keeps your team harmonious.
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Regular Training
In-house training is a bit like running on a treadmill - lots of effort but not getting very far. ChatSolv becomes your personal trainer, ensuring our agents are regularly trained, maintaining a high level of professionalism that keeps your team on the success sprint.
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Holidays and Leaves
In-house, sick days are like an unsolved mystery, disrupting workflow unpredictably. With ChatSolv, the mystery vanishes - we don't know what a sick day means, ensuring uninterrupted support for your business.
Total:
In-house
Up to £3500
per Month
ChatSolv
From £1500
per Month
Note: These figures are illustrative and can vary based on location, industry standards, and specific company policies. Additionally, these estimates do not include potential bonuses or incentives.
Check How We Can Save Your Day In Real-world Situations
Are you a small business owner or a budding entrepreneur aiming to streamline customer support and boost online store reputation? Our service delivers tailored benefits for eCommerce users like you, from seamless support management to enhanced satisfaction. Explore our features today and revolutionize your eCommerce experience!
Small Business Efficiency Boost
Your small eCommerce team struggles with limited resources for customer support. ChatSolv's cost-effective solutions provide access to skilled agents, helping efficiently manage inquiries within budget. This ensures quality support, fostering growth and satisfaction.
Seasonal Peaks and Sales Events
eCommerce businesses face surges in inquiries during sales and holidays. ChatSolv handles increased demand reliably, enhancing customer satisfaction during peak times.
Business Expansion and Market Entry
Expanding into new markets or product lines requires tailored support. ChatSolv's specialized agents navigate sector intricacies, ensuring successful market entry.
Product Launches and Releases
New product launches generate high inquiry volumes. ChatSolv's scalable support manages influxes effectively, ensuring smooth launches and positive interactions.
Strategic Cost Cutting
Businesses seek cost savings without compromising support quality. ChatSolv's solutions optimize operations, achieving significant savings while maintaining service quality.
Get ready to unbox greatness.
Transform your customer support today!
Choose What
Fits Your Needs
Explore our pricing plans tailored to suit businesses of all sizes. Whether you're a small startup or a large enterprise, we have a plan that aligns with your budget and requirements.
Shared
£1,500/mo
(excluding VAT)
- Operational Hours: Monday to Friday, 9 AM to 5 PM
- Up to 4 hours of dedicated support each day
- Focus on incoming correspondence
- Channels: Marketplaces, Social Media, Email
- Consultation from e-commerce experts
Dedicated
Contact Us
- Flexible working hours
- Live Chat coverage
- Interaction with OMSs and other external software
- Proactive communication with buyers
- Other customized business activities
A journey of a thousand miles begins with a single step
Initial Consultation
Contact Us and Conduct a Needs Assessment so we can thoroughly understand your business's specific challenges, goals, and customer support requirements.
Tailored Proposal
We Provide Customized Solutions with Transparent Pricing that are carefully aligned with your budget, preferences, and unique business needs.
Agreement
Finalize the agreement through Contract Signing, ensuring clarity and mutual understanding of the terms and expectations between us.
Strategic Planning Call
Engage in a Strategic Planning Call to discuss nuances, timelines, and collaborative strategy in detail with us, ensuring a comprehensive approach to support implementation.
Training and Integration
We Execute a Custom Training Plan tailored to your brand, policies, and customer service standards, while ensuring Seamless Integration with your existing platforms for streamlined operations.
Go Live
We Ensure all systems function smoothly during a Soft Launch, allowing for thorough testing and adjustments as needed, and Gradually Implement support services to minimize disruptions and optimize customer experience.
Continuous Monitoring and Improvement
We Regularly Evaluate Performance, gather feedback, and make ongoing Optimizations and Scalability adjustments based on business growth, industry trends, and evolving customer needs.
Experience the ChatSolv Advantage, ensuring a seamless journey from initial contact to ongoing support, dedicated to enhancing your eCommerce business's success through collaborative and transparent partnership with us.
Customer support outsourcing has never been simpler
Discover the ease and efficiency of our customer support outsourcing services – request a quote today for tailored solutions that propel your business forward!
Get a Quote
Frequently
Asked Questions
Find your peace by exploring our collection of frequently asked questions, curated from the most common inquiries we receive daily.
What types of eCommerce businesses do you support?
At ChatSolv, we cater to a diverse range of eCommerce businesses across various sectors and industries. Whether you're a small boutique or a large-scale marketplace, our customer support solutions are designed to meet your unique needs.
What channels do your agents handle?
Our expert agents specialise in handling emails, chats, and helpdesk inquiries. We seamlessly integrate with order management systems and marketplaces, providing comprehensive support across multiple channels.
Can I customise the support hours based on my business needs?
Absolutely. We offer flexibility in support hours to align with your business operations. Whether you require support during standard business hours or extended coverage, our plans can be tailored to meet your specific requirements.
What is the difference between shared and dedicated agents?
Our shared agent model allows businesses to share an agent between two clients, optimising costs. Dedicated agents, on the other hand, provide exclusive support to a single client, offering a more personalised experience. The choice depends on your business preferences and needs.
How quickly can I get started with ChatSolv?
The onboarding process typically takes a few weeks, allowing us to understand your business and customise our support services. However, the exact timeline may vary based on the complexity of your requirements.
What kind of training do your agents undergo?
Our agents undergo extensive training that covers your brand voice, industry-specific knowledge, and customer service best practices. We ensure they are well-equipped to represent your business seamlessly.
How do you ensure data security and privacy?
Data security is our top priority. We implement robust security measures, including secure communication channels and adherence to data protection regulations, to safeguard your sensitive information.
Do you provide 24/7 customer support?
Yes, we offer 24/7 customer support options to cater to a global audience. You can choose a support plan that aligns with your business hours and requirements.
What if I need to scale my support during peak seasons?
Our services are designed to be scalable. Whether you experience peak seasons or sudden increases in customer inquiries, we can quickly adapt and scale our support resources to meet your business demands.
How do I get a quote for your services?
Getting a quote is easy. Simply reach out to us through our website, and our team will guide you through the process. We'll gather essential information to provide you with a customised quote based on your specific needs.
Connect with Us
If you have additional questions or require further clarification, don't hesitate to contact us directly. Our team is here to assist you and ensure you have all the information you need to make an informed decision.
