Your Privacy Matters

CHATSOLV LTD
Company number: 15510596
Registered office address: 128 City Road, London, United Kingdom, EC1V 2NX

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1. Information We Collect

1.1 Personal Data

When you interact with our website or services, we collect personal information, such as:

• Name
• Surname
• Company email
• Phone number
• Company website

This data is collected through forms you fill out, as well as interactions via phone, email, or other electronic messaging services.

1.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyse web traffic, understand user behaviour, and provide necessary site functionality. Cookies may collect data such as:

• Browser type
• Language preference
• Referring site
• Date and time of each visitor request
• IP address
• Cookie or mobile advertising ID
• Pages visited

Cookies do not contain your name or contact details, ensuring anonymity while allowing us to create custom and look-alike audiences for marketing purposes. If you object to this usage, please notify us.

1.3 Additional Data Collection

When requesting information about a product or service, you may be asked to provide:

• Details about the product or service of interest
• Company address

1.4 Non-Personal Information

We collect non-personally-identifying information to better understand website usage patterns. This includes aggregated data, such as website usage trends, which may be published in reports.

1.5 Sensitive Data

In certain cases, we may request sensitive personal data, processed only with your explicit consent, and endeavour to collect the minimum amount necessary to fulfil your requests. Failure to provide required information may prevent us from processing your request.

This comprehensive approach ensures we maintain privacy while enhancing user experience and service delivery.

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2. How We Use Your Information

We use the collected information for various purposes, including:

• Marketing: To send you promotional materials, newsletters, and updates about our services. This may involve creating custom audiences for targeted marketing.
• Customer Support: To provide assistance and respond effectively to your inquiries, ensuring a high-quality user experience.
• Analytics: To monitor and analyse website usage, improve our services, and conduct benchmarking and data analytics to enhance user experience.
• Site Administration: To manage and improve the functionality of our website, ensuring compliance with our terms of use and policies.
• Quality and Risk Management: To assess and manage quality and risk, ensuring our services meet high standards.
• Legal Compliance: To fulfil any legal or regulatory obligations we may have.
• Additional Purposes: For any other purposes for which you have provided your personal data, with your consent.

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3. Automated Decision-Making and Profiling

At ChatSolv, we may use automated decision-making and profiling to enhance our services and provide personalised experiences. This involves analysing your interactions with us to tailor recommendations and communications based on your preferences.

• Purpose: Automated processes help us efficiently deliver relevant content, offers, and services.
• Data Used: We utilise data such as website interactions, service usage, and preferences to create user profiles.
• Impact: These processes aim to improve your experience by offering tailored solutions and insights.

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4. Data Sharing and Transfers

4.1 Third Parties

ChatSolv may share your data with trusted third parties who adhere to our privacy standards and use your data only as instructed by us.

Chatsolv and the Third Parties will only use your data to contact you via phone, email, SMS, or post from time to time for the purpose of marketing Third Parties’ products and/or services to you, which you have shown interest in by providing your personal data on the Chatsolv Site (the “Purpose”). You have the right to opt-out of any marketing communications from Chatsolv or the Third Parties using the opt-out methods provided by Chatsolv or the Third Parties. Unless expressly stated otherwise and having obtained the necessary consents from you, Chatsolv and the Third Parties will only contact you for the Purpose.

The Third Parties have confirmed to Chatsolv that they will only use your personal data with your consent provided on the Chatsolv Site and will only process your personal data for the Purpose and in accordance with this policy and Chatsolv’s instructions. For the purposes of this policy and the processing by Third Parties related to the Purpose, each Third Party is a data controller. Therefore, if you wish to exercise any of your legal rights concerning your data held by a Third Party, you should consult the privacy policy of the relevant Third Party.

We ensure that any third party we share your data with processes it responsibly and in accordance with applicable laws.

4.2 International Transfers

To support our operations, your personal data may be transferred and stored in locations outside your country of residence, including in jurisdictions beyond the European Economic Area (EEA) and the United Kingdom. These destinations may not offer the same level of protection for personal data as your home country.

For data transfers from within the EEA or the UK to outside these areas, we ensure:

• The recipient country provides an adequate level of data protection, or
• We have implemented appropriate safeguards, such as contractual clauses approved by the European Commission, to ensure your data is protected.

Should you require additional details on the specific mechanisms we use for transferring your personal data internationally, please reach out to us.

Furthermore, we may disclose your personal data to our subcontractors, their contractors, and associated affiliates. This sharing may be required for purposes such as administrative management, security, data storage, and processing in relation to your submissions on the ChatSolv website. We ensure that any third parties involved have robust data protection and confidentiality measures in place to safeguard your information.

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5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, governance, or reporting requirements. To determine the appropriate retention period for personal data, we take into account factors such as the amount, nature, and sensitivity of the data, the potential risks from unauthorised use or disclosure, the purposes of processing, and whether we can achieve those purposes through other means.

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6. Your Data Protection Rights

You have several rights regarding your personal data under applicable data protection laws, including the EU General Data Protection Regulation (GDPR):

1. Access: You can request copies of your personal data, commonly known as a “data subject access request.” This allows you to check the lawful processing of your data.
2. Rectification: You can request the correction of any inaccurate or incomplete information we hold about you. We may need to verify the accuracy of the new data you provide.
3. Erasure: You can request the deletion or removal of your personal data where there is no valid reason for its continued processing. This right also applies where you have objected to processing, where data was processed unlawfully, or to comply with legal obligations. Note that there may be legal reasons we cannot comply with all erasure requests, which will be communicated to you if applicable.
4. Objection: You can object to the processing of your personal data if you feel it impacts your fundamental rights and freedoms, especially if processing is based on legitimate interests. You can also object to processing for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds that override your rights.
5. Restriction: You can request the suspension of processing your personal data in certain scenarios, such as disputing data accuracy or if processing is unlawful but you oppose erasure. This also applies if you need data to establish, exercise, or defend legal claims or if verifying legitimate grounds for data use.
6. Data Portability: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format. This right applies to automated information used with your consent or for a contract.
7. Withdraw Consent: You can withdraw your consent at any time if we rely on it for processing. This does not affect the lawfulness of processing before withdrawal. We will inform you if withdrawing consent affects the provision of our services.

To exercise any of these rights, please contact us at [email protected].

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7. Security of Your Personal Data

We are committed to ensuring the security of your personal data. We implement appropriate technical and organisational measures to safeguard your information. We adhere to stringent security protocols to protect your data from misuse, loss, or alteration.

Access to your personal data is restricted to individuals who have agreed to maintain confidentiality in accordance with our data protection practices.

While we strive to use commercially acceptable means to protect your personal information, we acknowledge that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. In the event of a suspected data breach, we have procedures in place to notify you and any applicable regulators as required by law.

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8. Cookies Policy

ChatSolv uses cookies to enhance your experience on our website. Cookies are small text files placed on your device to collect information about your browsing activities. This allows us to recognize you and improve our website’s functionality and user experience.

• Purpose: Cookies help us understand how you interact with our website, allowing us to provide a more tailored experience and continuously refine our services.
• Management: You can control and manage your cookie preferences through the pop-up notification on our website. Additionally, most web browsers allow you to manage cookies through their settings. You may choose to refuse all cookies, accept only certain cookies, or receive alerts when cookies are set. Please note that disabling or refusing cookies may impact the functionality of some features on our website.
• Further Information: For more details on how to manage cookies across various browsers, visit the following resources:
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari
  • Opera
  • Internet Explorer

For information on managing cookies on mobile devices, consult the Network Advertising Initiative’s mobile choices guide. To opt out of being tracked by Google Analytics across all websites, you can use the Google Analytics Opt-out Browser Add-on.

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9. Changes to This Privacy Policy

ChatSolv may update this Privacy Policy from time to time at its sole discretion. We encourage visitors to frequently check this page for any updates. Your continued use of our website after changes will constitute your acceptance of the revised policy. We keep this policy under regular review, so please check regularly to ensure you understand the terms that apply. The date of the last update is noted at the end of this policy.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

Website: https://chatsolv.com/

Address:
CHATSOLV LTD
128 City Road, London, United Kingdom, EC1V 2NX

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This Privacy Policy was last updated on July 24, 2024.